Lynn has been in the healthcare industry for over 17 years, with her start in Patient Care Services/Nursing Administration in June 1990 at a 325-bed hospital. She subsequently transferred to the Medical Staff Services Department of that hospital in December 1992. In February 1997, she was recruited to become the Medical Staff Services Manager at an affiliated hospital within the regional health system in which she was working. In this role, she was responsible for all functions of the Medical Staff Services Department, including credentialing and privileging, Medical Staff Bylaws, Medical Staff Committee meetings, Continuing Medical Education, Medical Staff Library, quality improvement, and the physician liaison. In conjunction with the Chief of Staff, she was responsible for the success of a number of Joint Commission/Institute for Medical Quality surveys. In addition, she was the hospital representative to the local Chamber of Commerce.
In June 2000, Lynn was recruited by a hospital/health plan system to become the Credentials Administrator at one of their local facilities, which led to her role as a regional consultant in October 2001. In the role as a regional consultant, she was responsible for ensuring that 100% of privileged practitioner files were completed to meet all regional policies and regulatory requirements. This detailed review was conducted on the files of 17 hospitals and their affiliated credentialing offices at their various locations throughout Northern California. The role was later expanded to include interpreting and assisting the facilities in implementing measures to meet the requirements of the Joint Commission, the National Committee for Quality Assurance, the Department of Health Services, and other medical staff/credentialing standards. Additionally, in partnership with a physician-lead, she was a member of the mock-Joint Commission survey team that traveled to each of these facilities to evaluate survey readiness.
The role of regional consultant was what led Lynn to consider, and then create with Sarah, LS Medical Staff Services Consulting, LLP. During her five years in the consultant role, she realized that she enjoyed both the consulting and teaching aspects of the medical staff services profession. In addition, she was fortunate that during this time she was able to mentor more than one new medical staff services professional and always encourages continued learning. Lynn received her Certified Provider Credentialing Specialist certification in June 2000 and her Certified Professional Medical Services Management certification in June 2001.
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Sarah has been in the healthcare industry over ten years. She entered the Medical Staff Services field in 1997. Her experience has included a wide gamut of responsibilities from coordinator through management. She has participated in many JCAHO, NCQA, CMS, DMHC and other regulator survey’s for medical staff services. Her survey experience ranges from policy research and implementation to preparation, survey interviews and file audits.
Sarah has managed large medical staff offices with ten plus employees. She has created and implemented process flows and work efficiencies as well as managing staff motivation, career growth and discipline. Sarah was able to use her vast managerial and collaboration skills to play a high level role in the research, design, development and implementation of a 17 hospital healthcare system’s credentialing centralization project.
She enjoys research which is a plus when working in medical staff services. Coaching and mentoring staff brings her the greatest satisfaction. Getting the opportunity to play a role in a person development and helping them see their potential is what management is all about for Sarah.
Her true passion is for training which is demonstrated in a credentialing education manual she wrote for a large health system in California. Sarah trained over 75 credentialing specialists using this educational tool. She has also had the opportunity in helping other medical staff office managers create quality and production measures as well as monitoring tools.
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